However, Visa is the largest card brand in both the United States and the world. Accepting recurring transactions is enough cause for acquiring banks and processors to label you as a “high-risk” merchant. Last updated: October 15, 2019 . Documentation must be a direct result of cardholder communication. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. Most reason codes apply to any merchant, regardless of what’s being sold. (Reason Code 4850) > Arbitration Case Filing-For Chargebacks Initiated On or Before 16 April 2020 > Acquirer Reference Data (ARD) Does Not Match or is Invalid Update section, row 18 (Merchant Type) Appendix F Transaction Identification Requirements > Payment Transactions Summary of Changes, 16 July 2020 ©1988–2020 Mastercard. Reason codes. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. 542 Issuer Listed in a Mastercard Announcement. In this case, the customer files for the pre-compliance chargeback (aka reason code 98). Notes. As we touched on earlier, chargebacks can happen due to technical errors. 31. Now, compliance cases must be submitted through Visa Resolve Online (VROL). 4850. Specify the default reason code to. Updated these Visa Chargeback Codes: 30, 62, 85. 2. Chargebacks Explained;Chargeback reason codes are what tell a merchant why a customer is disputing a charge. 13. Chargeback amount is equal to or less than the exceeded limited /authorised amount. Documentation must be a direct result of cardholder communication. Cost. txt) or read online for free. In this article, we'll cover some of the major changes that Mastercard has made to chargebacks in recent years, starting with several. Review your credit card processor’s policies to understand its chargeback dispute process. Mastercard chargeback reason code 4840 falls under the “Fraud” category. Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card. 0: Changed report name from Downloadable Dispute Report to Case Report. France saw a drop of roughly 50% during the same period. The following are some examples: Visa Reason Code 13. Depending on the type of chargeback, you may have the opportunity to respond to this notification. Chargeback Reason Codes Page 1 of 5 Card Type Reason Code Reason Text Chargeback Category Preventable Reversible MASTERCARD 4802 Requested/Required Item Illegible or Missing Request for Information YES YES MASTERCARD 4803 Documentation received was invalid/incomplete Request for Information YES YESFor your reference, here's a list of chargeback reason codes for Visa, Mastercard, Discover, and Amex. Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). According to our research, friendly fraud will represent six out of every ten chargebacks filed in North America by 2023. Unauthorized returns (R05, R07, R10, R29, R51): 0. com for chargeback reason code 4863 (Cardholder Does Not Recognize). Download PDF . Cardholder Dispute Not Elsewhere. It’s generally more efficient to take a proactive stance when it comes to chargeback management. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. MasterCard: Reason Code 4859 Services not rendered. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment,. 1 EMV Liability Shift 10. . By entering your email, you agree to receive marketing emails from Shopify. Encrypt transmission of cardholder data. Visa chargeback reason codes. Also, remember that the time frame for your response includes any processing required by the acquirer. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Specifically, the codes 4850, 4854, 4855, and 4860 offer varying time limits. You’ll put that reason code, the transaction amount and authorization number, and state that the. 4850: Installment Billing Dispute 4853: Cardholder Dispute—Defective Merchandise/Not as Described 4854: Cardholder Dispute—Not Elsewhere Classified (U. “ Chargeback Fraud Threat Growing as 65% of Chargebacks911’s Respondents Reported an Increase in 2022 “. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. Region—U. When one cardholder initiates a dispute with their issuing bank, a. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case. The chargeback process is lengthy, time-consuming, and will always end up costing you more money than the original transaction was worth. Each chargeback claim is given a reason code, which helps explain to merchants the reason for the dispute. ” This code indicates a counterfeit card was used to make a purchase from a card-present merchant who didn't scan the card's EMV chip. Chargebacks are a major threat to businesses big and small. ©Discover Chargeback Reason Codes Explained. Additionally, one clearing transaction. This ranges anywhere from roughly 60 to 90 days after purchase. Time Limit. comVisa Chargeback Reason Codes. 4. reason codes. [noun]/* kə • stə • mər • di • spyo͞ot/. [MasterCard Reason Codes 4853, 4855, 4859; Visa. Mastercard chargeback reason code 4850 is subtitled “Installment Billing Dispute. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Specify the invoice date and net due date that you want the system to assign to chargebacks. Using the same link provided above, contact PayPal to report the scam. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. Visa uses chargeback Reason Code 80 to designate chargebacks resulting from processing transactions where either the account number or the transaction amount posted with the card issuer does not match the one shown on the sales receipt. Paymentology will submit the chargeback using the appropriate chargeback reason code. IPM Arbitration Chargeback Message Reason Code. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Chargeback Reason Codes The Ultimate Guide; BIN Lookup Find a Card's Issuing Bank; ROI Tool The Cost of Chargebacks; Resource Hubs. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. . Code Reason (for Visa) 10. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. For example, some reason codes offer cardholders over a year to file. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. It's essential to respond within the. Notification of Fraud. When you receive a chargeback request, respond promptly with any relevant information or evidence that supports your case. 5%. This chargeback will include a description that provides additional information: Digital Goods $25 or Less. Then it chooses the most applicable code for a. Chargeback Reason Codes by Industry. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Until the process is settled, chargebacks remain visible in your account. 6, "Chargeback Reasons" Added requirements for each Chargeback Reason code. What are chargeback reason codes? Mike Conway 2021-03-04T20:56:54+00:00. A chargeback happens when a customer requests for a transaction to be reversed. ) A no-nonsense summary of evidence that proves transaction is legit. 6. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. This chargeback will include a description that provides additional information: Digital Goods $25 or Less. 3 is the less common version for card-present transactions. 4850: Credit Posted as a Purchase. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. 4846 — Incorrect Currency Code. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. Chargeback Reason Codes Card Type Reason Reason Text Chargeback Category Preventable Reversible Code DISCOVER 4502 IC-Illegible Sales Data Request forDispute Reason Code: A specific code associated with the reason given by the buyer for initiating the chargeback. message. This can provide important information to fight the dispute. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Entry equal underwent from Permit Asserts Resolution. e above 0. 4853. Fraud. 4846. There are several scenarios where a customer may reasonably expect a payment reversal. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. As the name implies,. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. 4850: Installment Billing Dispute: Point-of. MasterCard Reason Code 4870 is a significant concern for merchants who accept credit card payments. 4850. This is a list of possible reasons that. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Chargeback reason code 11. 4850: Installment Billing Dispute (Participating. For more information on these and other updates, check out our complete chargeback reason. What is Mastercard chargeback reason code 4855? Mastercard chargeback reason code 4855 falls under the “Cardholder Disputes” category. 1 Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. 4860 Credit Not Processed. 5 Visa Fraud Monitoring Program. With that said, you still need to understand the reason codes with any chargebacks from Amex. Mastercard chargeback reason code 4850 falls under the “Point-of-Interaction Error” category. (otherwise known as NIÑA MANUFACTURING AND METAL ARTS, INC. Across open networks and include account numbers sent over email, instant messaging, text, or chat. Duplicate Processing - 81However, they’re more and more often used as a loophole to commit fraud. 02/10/16 Added Debit Chargeback Reason Codes. These numeric codes are varied by card network, but serve the same purpose. Try Shopify free for 3 days, no credit card required. 0 to 5. Used when: The merchant processed the transaction more than once, causing the cardholder to be debited twice for the same transaction or the cardholder paid for a transaction using one form of payment and was Chargeback Reason Codes Page 1 of 5 Card Type Reason Code Reason Text Chargeback Category Preventable Reversible MASTERCARD 4802 Requested/Required Item Illegible or Missing Request for Information YES YES MASTERCARD 4803 Documentation received was invalid/incomplete Request for Information YES YES Chargeback reason code: [code #] Dear Sir or Madam, I am writing this rebuttal letter in response to chargeback XXXXXXXX. Card Number: Alphanumeric:. 1 Quick Reference Lead. 11/03/15 Updated these MasterCard. Leave a reply Cancel reply You must be logged in to post a comment. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. Older time limits for disputes vary based on reason code; in many cases buyers have 120 days after a purchase to file a chargeback. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. Overview. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. Chargeback Guide 28 April 2016 Updated: 10 May 2016 TB Chargeback Guide - MasterCard Guide. These guarantees typically involve reimbursement for chargeback-related losses or the assumption of liability for chargeback disputes. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. 15% -. 3: Goods or services were not received: C08: RG: 4855: 13. Reference these when rebutting cardholder disputes at your small business. Visa chargeback reason code 75 is filed as an honest mistake. Reason Code Description. Although Mastercard's chargeback time limits are fairly strict, there are some exceptions or conditions that can alter that timeframe. Accessed October 17, 2022. Spot these types of chargebacks using the below reason codes. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. ” With this reason code, the cardholder is claiming that an incorrect installment billing transaction was charged to. It specifies the cause of dispute between the issuer and the merchant. 1, "Compelling Evidence for goods/services notChargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. Which is meant to know the reason for the dispute. Steps to Prevention. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. MasterCard and. 1. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. The shorthand description is “Goods or Services Not Provided. 9% and 100 chargebacks per month], you can get into the excessive chargeback program, which can cause penalties of up to $50 per chargeback. The shorthand description is “Installment Billing Dispute. Receipt to show cardholder’s VisaNet/. 2. 60. 4859 Addendum, No-show, or ATM Dispute. This provided a number of insights into the typical. Each code corresponds to a specific issue or problem the customer has experienced with the purchase. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Compensation Resolution. 4854. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Fraudulent. Duplicate Processing. Code. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. The issuing bank will then pass on the chargeback to the merchant. . Visa, MasterCard, and American Express all list compelling evidence by reason code. 4850: Installment billing dispute. Basically the Chargeback time frame include. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. 1Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. S. 1. Check with the issuing banks to determine what time limits may apply to you. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. Payment method. . Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. MONTECILLO and LIZA M. If the cardholder is using the chargeback process incorrectly — a practice commonly referred to as “friendly” fraud — the information provided to the bank. DE 72 (Data Record). Any of those things could easily result in a recurring billing chargeback ( Reason Code 13. Technical. 7. 85. The bank or credit union then conducts an investigation to ascertain the validity of the dispute. Not remembering the original purchase. Mastercard chargeback reason code 4853 falls under the “Cardholder Disputes” category. In general, the unauthorized use of a parent’s credit card by a child is not considered a legitimate reason for filing a chargeback, since it is not criminal fraud, and the customer received the purchased goods or services. This means providing evidence that will undermine the cardholder’s claim. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. Responses to retrieval requests that are over 4 pages will. 367 . The cardholder may be the customer or the someone who lent their card to a friend or relative. Request for Information. Auto Write Off. The merchant agrees and explains that the refund would appear in 3-5 days on her bank statement. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Chargeback Guide. Representment Documentation. Card networks send these codes to merchants to indicate why a chargeback has been filed. 3: Goods or services were not received: C08: RG: 4855: 13. Regardless, merchants must respond to the given reason code. Visa chargebacks can be a major inconvenience for merchants. Updated: Valid values updated. Only by researching the disputed transaction and examining the true facts of the situation can you tell whether a chargeback is legitimate or not. There are dozens of reasons why cardholders and issuers dispute transactions. MASTERCARD Dispute Reason Codes. VCR Dispute Reason Code 10. Disputes related to Chargeback Reason Code 93, “Merchant Fraud Performance Program”, are excluded from program monitoring. Credit not received. 0 is to make the chargeback process more efficient, transparent, and fair. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. S. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. While the updates have been published, they do not go into effect until Oct. Mastercard uses a four-digit numbering scheme for its chargeback reason codes. MasterCard time limits vary depending on the applicable reason code. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. (Reason Code 4850) > Arbitration Case Filing-For Chargebacks Initiated On or Before 16 April 2020 > Acquirer Reference Data (ARD) Does Not Match or is Invalid Update section, row 18 (Merchant Type) Appendix F Transaction Identification Requirements > Payment Transactions Summary of Changes, 16 July 2020 ©1988–2020 Mastercard. 4 spec (Section 8. [noun]/* chahrj • bak • rə • pôrt/. Shopify Payments Chargeback Reason Code #5: Product Not Delivered. related Chargebacks (Reason Codes 4837, 4840, 4849, 4863, 4870, and 4871), Chip/PIN Liability Shift (Reason Code 4871) section. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Valid chargeback reason codes are defined in UDC 03B/CB. What to Include in Your eCommerce Return PolicyCode 10. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. EMV has been a mostly global standard since 2004. Receiving a damaged product. But, merchants should be aware that, eventually, everyone will be required to use the new designations. Chargeback Reason Codes for MasterCard. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. Discover. Unlike Visa and Mastercard, AmEx is the issuing. But cardholders and merchants have different time limits. They may have returned an item, for example, or perhaps were billed for a service. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. Corresponding Retrieval Reference Numbers mapped for the same Card Number and ARN in Chargeback application. Some consumer disputes are legitimate complaints about an order that doesn’t go as planned. Click on “report a problem” and select the transaction in question. The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. None, although there is a $0. Protect cardholder data. The Chargeback Reason Codes specifies the fraud, expired card, defective merchandise, differ amount and many others. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. Visa chargeback reason codes. processed the transaction correctly. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. Reason Code North-America:. By entering your email, you agree to receive marketing emails from Shopify. This extra step can be frustrating for Card Members and lead to lost sales. She then decides to put a dispute through her bank under the Reason Code 4850: Credit Posted as a Purchase. Generally, the issuer can apply for first chargeback for applicable transaction within decided time frame for the chosen Chargeback Services with Reason Code. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. Resolve Disputes; Total Dispute Management; Contact Us; Login; Get Started; mastercard-reason-code-4850. Most commonly the payer is a consumer. Try Shopify free for 3 days, no credit card required. compliance process depending on whether a chargeback right exists. Mastercard Reason Codes. These codes are 4855, 4841, 4850, 4863, 4837, etc. 2: Fraud (10) EMV Liability Shift Non-Counterfeit Fraud: 10. Time Limit in Calendar Days These mandates often involve changes to the transaction process, the addition or removal of certain chargeback reason codes, or changes to the various phases and deadlines involved in the chargeback process. Look below the surface. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. 4853 – Cardholder Dispute – Credit Posted as a Purchase. In fact, the total costs of chargebacks exceed $30 billion per year, which is more than the revenue of many Fortune 500 companies, like McDonald’s and Netflix. Category. If the order was genuinely not as described, then the cardholder has a case. Chargeback Guide. Choose the representment amount. Proper Use of Message Reason Code 4850. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. 4850 Credit posted as a purchase; 4853 Cardholder disputes - Services / merchandise defective or not as described;Every chargeback is filed with a reason code that identifies the given reason for the dispute. Different card networks have different reason code systems. Shared Deposits Summary of Changes, 16 January 2018 ©1988–2018. chargeback_codes. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. The Fintech Times. 4515 . Both EFM and ECM measure compliance at the MID level. 4807 – Warning Bulletin File. Cardholders can dispute digital goods transactions of $25 or less (or the equivalent in local currency) if certain purchase controls were not put. The merchant should see each Chargeback as learning experience for future business deals. Installment Billing Dispute. Codes: Chargeback Reason: 4801: Requested transaction data is not received: 4802: Required information is illegal or missing: 4808:. txt) or read book online for free. Cardholder Dispute-Defective/Not as Described. Notes. 3. Valid Values/Format: 22 - First Chargeback Handling Fee. 542 Interregional Message Reason Code 4880-Late Presentment. Those reasons are explained through the corresponding reason codes. 10. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. Inform your acquirer of the date that the credit was issued. This may include information about the. 65 fee for uploading scanned documents. 3: Goods or services were not as described: C31: RM: 13. 4514. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. 2 for Visa and Reason Code 4850 for Mastercard). They are provided to the merchant by the issuing bank, and they help all involved parties categorize disputes and determine next steps. American Express is incentivized to keep their customers happy. . A well-structured rebuttal letter should address the chargeback reason code, clearly explaining why the cardholder's dispute is not legitimate and why the funds should be returned to you. Include any terms relevant to the transaction, including return, cancellation and. Added the following fields - Store ID, Credit Card Chargeback Reason Code. A chargeback happens when a customer requests for a transaction to be. Here’s how your store can prevent and deal with chargebacks. New Visa CE 3. 3: Card-Present Environment. The fraud might have done accidently, while the consumer set out with intention to get something free. 2. Every card brand has a unique set of chargeback reason codes banks must choose from. Appendix D: Domestic Chargebacks. 1. This scenario applies when the arbitration was raised by either the. An ACH chargeback is a reversal of a payment made via the ACH Network. The fraud might have done accidently, while the consumer set out with intention to get something free. . The chargeback is ordered by the bank that issued the consumer's payment card. These codes are : 4855, 4841, 4850, 4863, 4837, etc. Card Number: Alphanumeric: The first 6 digits, followed by. Cardholder-Activated Terminal (CAT) 3 Device. district just)Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. There are over 80 unique return codes, each representing a different return type. 6. . What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. In most cases, though, cardholders have 120 days after the original purchase date to dispute the charge. 2 Added chapter providing information about the DiscoverThere is a USD 25 limit for the First Chargeback (Reason Code 22). The chargeback reason code. Here are some steps you can take to handle chargeback requests: 1. You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. Chargeback reason codes are a set of numbers and letters indicating why a customer is requesting a refund for a purchase. pdf), Text File (. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. MasterCard’s Corporate Purchasing Department Account Program does not have rights for the following message reason codes: 4835 — Card Not Valid or Expired. Friendly fraud. “It’s a lot tougher with Mastercard because they only use four main codes. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Reason codes are very crucial to assist. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. M49 Vehicle Rental – Theft or Loss of Use. Other reason codes address entirely understandable reasons for cutting a. Chargeback Guide. . 04/09/14 Discover: DC, U02. There are two parts to this. Chargeback fees make up a big chunk of the total costs, so we’re going to take a. Visa Chargeback Reason Codes; MasterCard Chargeback.